When you’re on the front lines of an epidemic, such as COVID-19, each day can be a struggle and take an emotional toll on your healthcare providers, especially when patients are dying. This is especially hard when family members are barred from seeing their loved ones and then are told that they died. Many family members want answers.

Symtech Solutions has been providing life-saving devices and electronic communication systems to healthcare facilities since 1982. Our team is passionate about helping the healthcare providers on the frontlines of pandemics, such as COVID-19. We understand that in this day and age, every interaction must be documented so that if an investigation is launched into your healthcare facility’s care and/or the death of a resident, the care you provided is documented. Below, we’ll go over how nurse call reporting can protect your healthcare facility in COVID-19 investigations. Contact Symtech Solutions to learn more today!

Nurse call systems have become standard practice in healthcare facilities around the United States. These rapid response devices are installed in patients’ rooms (often are in the form of buttons) in areas where patients are most likely to be, such as the bathroom or by the bed. When the button is pressed by a patient, a nurse on call is alerted who then responds. Symtech Solutions now offers Nurse Call Emergency Deployment Kits so that nurse call systems can be installed quickly in temporary healthcare facilities that have been instituted in the event of a hospital bed crisis, such as with COVID-19. Symtech Solutions partners with Jeron Electronic Systems to bring you the Provider and Acuity nurse call systems.

HOW NURSE CALL SYSTEMS WORK

In the beginning, nurse call systems did not track responses. In response to the fact that nurses frequently miscommunicated who would see which patient and patients’ calls were going unanswered, nurse call systems implemented two important upgrades:

1. Tracking
2. RTLS (Real Time Location Systems)

With RTLS, nurses could improve the efficiency and the care since both the patient and the nurse could be tracked in terms of location. This would allow for the patient to be found in the case of wandering, and the facility to see that a nurse responded.

Tracking systems became important in both evaluating patient care and documenting that the patient was indeed attended to. Now, the time it took to respond to a call by a nurse is recorded and can be analyzed, as well as the length of time that the nurse spent with the patient. This is super important in the case that nurse care is questioned. Some nurse response systems even allow certain notifications to be sent to doctors or nurses with certain expertise to assist the patient. These sorts of notifications can cut down on response time and save lives.

THE IMPORTANCE OF THE NURSE CALL REPORTS

The comprehensive reporting of nurse call systems has many uses. One, they allow the healthcare facility to get better. Administrators can review the data and see where improvements can be made. It also allows for the maximization of the workforce. Two, these reports allow for improvements to be made in patient/resident satisfaction ratings as well. Third, these nurse call reports aid when the quality of nurse care is questioned, such as with COVID-19 investigations. When there is a virus that is causing sweeping changes in the healthcare facilities, many people are scared and can be quick to jump to conclusions. However, when you have a system that undoubtedly shows that patients were attended to, the questions are quickly laid to rest.

With Symtech Solutions use of Jeron Nurse Call Systems you can:

• See summarized call statistics by call priority, activity, and calls answered
• See hourly call statistics that can easily track volume of nurse calls
• See detailed patient activity that will show all of the interactions for a single person during a specified time period
• See staff assignment reports so staff can see their assignments at the beginning of their shifts
• See exception reports where administrators and managers can see specific patient calls that were answered in longer-than-desired timeframes

Our nurse call systems offer a complete reporting solution that will virtually end a COVID-19 investigation at a healthcare facility before it begins. This system is powerful in its ability to find deficiencies so solutions can be implemented, as well as see what is working so staff can be commended. In addition, you can access this information from any networked computer at any time.

When you partner with Symtech Solutions for your nurse call system powered by Jeron, you will be amazed at how you can manage response times, maintain a workload balance, and reduce potential liabilities. It’s vitally important to have an accountable staff, and when they work to record their interactions with patients, staff can see areas of improvement as well. We believe in the power of positive feedback so that your healthcare providers can only get better at patient care.

We understand how as healthcare providers, it’s important to not have to worry about liability when you’re busy trying to attend to patients. Our mission is to help you do your jobs better, quicker, and a bit easier so you can focus on ways to improve patient care. By implementing technology into your healthcare facility, you will be automating a lot of the work that used to be done by hand or that would take hours to accomplish.

Symtech Solutions is passionate about partnering with our healthcare customers to bring them the technology solutions they need to do their jobs better. From digital whiteboards and Mimo Touch-free Temperature Screening Kiosks to infant security and wander management, we are constantly striving to improve our rapid response and locate and tracking systems and processes so you can improve yours. When we all work together, patient care increases and lives are impacted. Join with us today. We invite you to a webinar to see our products in action and get all of your questions answered. Visit us online today to get started!