Since Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are often tied to funding and Medicare reimbursements, healthcare facilities and hospitals want to ensure the best level of patient care so that they can continue to receive the resources they need to offer the highest care. Therefore, staff is constantly trying to improve these scores.
Symtech Solutions offers the best life safety communication systems for your healthcare facility, such as nurse call systems, digital whiteboards, infant security, and more that can help improve your HCAHPS scores. Below, we'll offer up some tips to do just that! Contact our team to get started tod
Make it Personal
Healthcare professionals are busy people; however, by taking a few extra moments to establish rapport and get to know your patients, they will not only feel more comfortable around you, but they will trust what you are telling them, too. In sum, patients don't want to be just a number. Increase your HCAHPS score by showing you care to each and every patient.
Ensure a Clean Facility
For the most part, healthcare facilities are kept very clean. However, by the end of the day, a healthcare facility may not look as clean as it did. By using workflow systems that notify EVS and other departments of requests for room cleanings and turnover, you can improve patients' perceptions of cleanliness. Plus, get into the habit of using systems that can be frequently and quickly cleaned with common disinfectants.
Invest in the Latest Technology
Patients want to feel that they are well taken care of, and by having all of the latest bells and whistles in your healthcare facility, you can bet your HCAHPS scores will show it. Take care to upgrade outdated systems, including nurse call, RTLS, digital whiteboards, wireless phones, and more. This sends the message to your staff that you are investing in them, which in return can help them provide better care, and it shows patients that you are investing in care and are modern and advanced. Symtech Solutions offers upgrades on your life safety communication systems. Get in touch today.
Be Punctual and Set Expectations
Digital whiteboards keep patients, family, and staff on the same page and bring transparency to patient care. They display pertinent patient information in a HIPAA-compliant form such as alerting patients regarding rounding times, showing last-time medication distribution, care team, nurse call response times, patient goals, patient schedule, discharge schedule, medication list, and so much more.
The big takeaway with regards to raising your HCAHPS score is to listen to the patient and what they need and/or want. Patient surveys can be taken on digital whiteboards, which allow management to understand patients' perception of care. By staying on top of patients' needs and wants, the HCAHPS score will naturally go up.
Since 1982 Symtech Solutions has been providing life safety communication systems for healthcare facilities in PA, NJ, MD, DE, D.C. and Northern VA. Our team specializes in customized rapid response systems, system upgrades, and great service that is available 24-hours a day. Our family-owned company loves helping you improve your patients' lives. Contact us to get started today!